FAQs

Here are some of our most commonly asked questions

How does it work?

Nikki is an independent professional that provides a wide range of support and solutions typically to business owners, managers and executives. These services can include executive assistant duties, general admin, bookkeeping, customer service, social media management and more. Nikki supports her clients remotely and is only ever just a phone call away.

Why hire virtual support rather than a employee?

To put it bluntly, you get more ‘bang for your buck.’ By hiring virtual support you save on costs associated with office set-up, annual and sick leave payments, ACC, KiwiSaver/Superannuation, public holidays, etc. With ‘With Nelson’ you only pay for hours worked.

How do you keep my information secure?

We use ‘OnePassword’ password protection to keep all of our client’s information secure.

What hours do you work?

Nikki works on an as-needed basis rather than set hours. Due to the fact that she works remotely, she’s able to be flexible and tailor hours to best suit the needs of clients, wherever they may be located.

How do I contact you?

Nikki’s always available via phone or email. If you have an urgent request, phone calls or text message are the quickest ways to get in touch.

How do we communicate during the week?

Nikki is happy to communicate via phone or email but also finds that slack and zoom work wonders for facilitating ongoing communication

What if I have an urgent task?

Nikki is always available, however, rates may vary for rushed jobs. Any rate change would be discussed and agreed upon ahead of time.

How does payment work?

All prices quoted are in USD and subject to a 15% local tax. Payment is due 10 days after an invoice is issued. We send out invoices the week prior.

If book a package but don't use all my hours in a month what happens?

If you have chosen a monthly package and have not used all of your hours in the first month we will roll them into the second month and then re-work the package moving forward so that you do not lose any hours that you are paying for. Otherwise, hours are not able to be rolled over unless previously discussed and agreed upon.

Where do you work from?

Nikki is currently based in Auckland, New Zealand and works for both local and international clients. A typical week finds Nikki working from her home office.